The learner reviews steps in analyzing a process and applies them to a situation in his/her own work or personal life.

Learners access information on telephone techniques in the workplace and create customer focused responses.

Learners read about the benefits of grouping machines together for an efficient flow of the product.

Learners will examine how to use the SMART principle to make sure a goal is simple, measurable, realistic, timely, and holds people accountable.

Explore what time management is, how to use a time matrix, and how to put it all together and use our new time management skills to accomplish more during your days.

Learners write an account of a workplace incident and evaluate statements for objectivity.

In this learning activity you'll calculate the best route to make the most money. You'll practice picking the shortest route.

Learners read a brief description of Kaizen and how it helps to eliminate waste in a process.

Learners view a heijunka box and read how this tool is used for scheduling production in a pull system.

In this interactive object, learners examine the five problem-solving steps of Define, Measure, Analyze, Improve, and Control. Some of the most common measures and tools are listed for each step.

Learners listen to effective techniques to successfully interact with customers via the telephone. They also submit their own suggested replies to customers in various scenarios. Topics include general telephone etiquette, dealing with angry callers, working with confused or unsure customers, and managing voicemail. A quiz completes this customer service activity.

This primer introduces the student to the correct method of using complex reciprocals in a TI-86 calculator. The solution of total impedance of a parallel circuit in rectangular form is shown.

Students view the steps, symbols, and benefits of creating a process flowchart. They then perform a self-assessment to determine their level of understanding.

The learner will understand how to use brainstorming and a decision matrix to find the best solution to a problem.

Learners follow the FMEA process to predict potential failures and to prevent them. This activity uses the example of getting to work to help participants comprehend the concepts and to apply them to their own work processes.

In this learning activity you'll practice formatting a rejection letter by arranging customer service content.

Learners answer 24 multiple-choice questions regarding quality assurance. Immediate feedback is provided.

In this interactive lesson, learners read the rules for filing business records and then test their knowledge in a series of exercises. Immediate feedback is provided.

In this animated and interactive object, learners follow oral directions in the workplace. They complete their task within a time limit. This object has audio content.

Learners examine the costs of replacing an employee. Using a formula, students calculate these expenses in practice exercises.

In this interactive object, learners apply their knowledge of the Association of Records Managers and Administrators (ARMA) filing rules by organizing and filing records alphabetically, numerically, and by subject.

In this interactive object, learners read about the differences between push and pull manufacturing systems. A brief quiz completes the activity.

Learners explore actions that can be taken to achieve a buy-in from employees when changes are to be made in the workplace. Students then rank the steps in the order that they should be taken.

Learners review office processes to find ways to save time.

In this learning activity you'll define and explain the broad steps in achieving quality in an organization.