Learners examine the costs of replacing an employee. Using a formula, students calculate these expenses in practice exercises.

Learners identify negative roles, match statements characteristic of each role, and relate how they have handled negative teams.

In this interactive object, learners examine the five problem-solving steps of Define, Measure, Analyze, Improve, and Control. Some of the most common measures and tools are listed for each step.

In this interactive object, learners read an overview of records management and then classify records as "vital," "important," "useful," or "nonessential" in a drag-and-drop exercise.

Learners examine how language can interfere with clear communication. They select examples of ambiguity, assuring expressions, doublespeak euphemisms, jargon, emotive content, false implications, meaningless comparisons, and vagueness. In an interactive exercise, learners identify ways to overcome these barriers.

In this learning activity you'll be introduced to soft skills, or people skills, needed by all IT professionals.

In this learning activity you'll be introduced to the communication model and how it impacts your work as an IT professional.

In this learning activity you'll explore four ways to engage your customers and improve your customer service skills.

Learners read about nonverbal communication. In a drag-and-drop exercise, they evaluate photos of people interacting and determine if the behaviors shown interfere with communication or enhance it.

Match the correct definition to the correct terms!

Dieses Spiel funktioniert ein bisschen wie „Mensch ärger dich nicht“. Ziel ist es, dass deine Biene als erste ins Ziel kommt. Hierzu musst du die folgenden Formen richtig bestimmen. Viel Spaß und Erfolg!

Test your knowledge of soft skills needed for any job you get!

Learning