Learners examine the seven most common barriers to effective listening and consider suggestions for how to overcome these barriers. This interactive object contains audio.

In this learning activity you'll interact with the Johari Window to illustrate how willing you are to disclose information.

Learners will write effective business messages that incorporate a second-person point of view and focus on the benefit to the reader. This approach is often used to create positive messages, neutral messages, and inquiry messages in business settings.

Learners will examine the four steps to listen actively to improve relationships.