Learners complete a matching exercise as a quiz or as a review of state laws and rules pertaining to barbers and cosmetologists.

Learners answer 20 questions related to discouraging intoxication in an establishment. The questions are presented in a game show format, and immediate feedback is provided. A final score is given at the end of the activity.

Learners hear examples of customer focused responses to upset callers. They then practice rewording negatively phrased responses by employees.

Learners identify attitudes that they want to examine and perhaps change. They then write an individual action plan to achieve this goal.

Learners read about the components of a hotel housekeeping staffing guide. They practice calculating labor requirements and costs in an interactive exercise.

In this learning object you'll view a list of ways to keep the area around the machine shop safe.

This game aims to reinforce the previously presented vocabulary related to the parts of the airport

Chapter 9

Choose the correct answer

THIRUKKURAL