Learners follow the progression of a sexual harassment situation and recount the steps the victim took to deal with the problem.

Learners listen to effective techniques to successfully interact with customers via the telephone. They also submit their own suggested replies to customers in various scenarios. Topics include general telephone etiquette, dealing with angry callers, working with confused or unsure customers, and managing voicemail. A quiz completes this customer service activity.

In this animated and interactive object, learners view American National Standard and International Standard sheet sizes. A quiz completes the activity.

Electronic WorkBench has a virtual instrument called "The Bode Plotter." Students view the proper set-up and use of this device.

Learners examine ways to eliminate or minimize the wastes found in business processes. A matching exercise completes the activity.

Learners read how Total Productive Maintenance can prevent breakdowns, defects, and a variety of other losses.

Learners read about the characteristics of a lean/six sigma culture.

In this interactive object, learners view the icons and symbols used most frequently in value steam mapping. A matching activity completes the object.

Following a "cut the fat" theme, learners click on 12 drawings of pigs to read about the principles of lean manufacturing.

Test your knowledge of continuous improvement / lean basics!

Lean Canvas

Elegir la respuesta correcta.

Match the food with a healthier option.