Students read about the components of a resume and write one for personal use.

Learners practice revising poorly written directions by applying criteria for giving directions.

In this interactive object, learners examine the five problem-solving steps of Define, Measure, Analyze, Improve, and Control. Some of the most common measures and tools are listed for each step.

In this screencast, students read about the key differences between management and leadership activities. They will review typical supervisory activities as either management or leadership.

Learners hear examples of customer focused responses to upset callers. They then practice rewording negatively phrased responses by employees.

Students complete an exercise to help determine the profile of customers who would use their businesses.

In this interactive object, people preparing to work in a medical office review the basic steps to follow when taking phone messages.

In this screencast, people preparing to work in a medical office review the basic steps to follow when taking phone messages.

Walk through the subscriber loop and learn how the signal travels from the central office to the subscriber.

Chapter one of NRF retail

Answer the question correctly to get the chance at bat to hit a home run!

This is for learning IT terms.

What to do