The learner will identify the purpose and features of a cause-and-effect diagram.
Problem-Solving Tools: The Cause-and-Effect Diagram
What is the purpose of a cause-and-effect diagram?
Question 1 of 10
Problem-Solving Tools: The Cause-and-Effect Diagram
Correct!
What is the purpose of a cause-and-effect diagram?
Correct Answer
To categorize numerous potential causes and logically analyze each one
A cause-and-effect diagram helps problem-solvers analyze the relative importance of each cause. The most important, or most direct, cause of the effect can then be labled the "root cause" of the problem.
Question 1 of 10
Problem-Solving Tools: The Cause-and-Effect Diagram
Incorrect
What is the purpose of a cause-and-effect diagram?
Your Answer
Correct Answer
To categorize numerous potential causes and logically analyze each one
A cause-and-effect diagram helps problem-solvers analyze the relative importance of each cause. The most important, or most direct, cause of the effect can then be labled the "root cause" of the problem.
Question 1 of 10
Problem-Solving Tools: The Cause-and-Effect Diagram
What's another name for the cause-and-effect diagram that some companies use?
Question 1 of 10
Problem-Solving Tools: The Cause-and-Effect Diagram
Correct!
What's another name for the cause-and-effect diagram that some companies use?
Correct Answer
Fishbone diagram
The cause-and-effect diagram has often been called the "fishbone diagram" because it resembles a fish, with the head being the "effect" box and the lines for the causes jutting off the spine and looking like fish scales.
Question 1 of 10
Problem-Solving Tools: The Cause-and-Effect Diagram
Incorrect
What's another name for the cause-and-effect diagram that some companies use?
Your Answer
Correct Answer
Fishbone diagram
The cause-and-effect diagram has often been called the "fishbone diagram" because it resembles a fish, with the head being the "effect" box and the lines for the causes jutting off the spine and looking like fish scales.
Question 1 of 10
Problem-Solving Tools: The Cause-and-Effect Diagram
Who invented the cause-and-effect diagram?
Question 1 of 10
Problem-Solving Tools: The Cause-and-Effect Diagram
Correct!
Who invented the cause-and-effect diagram?
Correct Answer
Karou Ishikawa
Karou Ishikawa created the cause-and-effect diagram in 1968. It's also been referred to as the Fishbone Diagram, the Herringbone, and Fishakawa.
Question 1 of 10
Problem-Solving Tools: The Cause-and-Effect Diagram
Incorrect
Who invented the cause-and-effect diagram?
Your Answer
Correct Answer
Karou Ishikawa
Karou Ishikawa created the cause-and-effect diagram in 1968. It's also been referred to as the Fishbone Diagram, the Herringbone, and Fishakawa.
Question 1 of 10
Problem-Solving Tools: The Cause-and-Effect Diagram
How many subcategories of "causes" should be in a cause-and-effect diagram?
Question 1 of 10
Problem-Solving Tools: The Cause-and-Effect Diagram
Correct!
How many subcategories of "causes" should be in a cause-and-effect diagram?
Correct Answer
Three or four
A typical manufacturing cause-and-effect diagram will have four categories: Machines, People, Methods, and Materials.
Question 1 of 10
Problem-Solving Tools: The Cause-and-Effect Diagram
Incorrect
How many subcategories of "causes" should be in a cause-and-effect diagram?
Your Answer
Correct Answer
Three or four
A typical manufacturing cause-and-effect diagram will have four categories: Machines, People, Methods, and Materials.
Question 1 of 10
Problem-Solving Tools: The Cause-and-Effect Diagram
If a machine is leaking on the plant floor, could an employee be the cause?
Question 1 of 10
Problem-Solving Tools: The Cause-and-Effect Diagram
Correct!
If a machine is leaking on the plant floor, could an employee be the cause?
Correct Answer
There isn't enough information about the employee to be on the list of causes for the leaky machine.
When constructing a cause-and-effect diagram, remember that just being an employee is not a cause. For example, if an employee isn't trained on the care and maintenance of a machine, the lack of training can be listed as a cause on the diagram.
Question 1 of 10
Problem-Solving Tools: The Cause-and-Effect Diagram
Incorrect
If a machine is leaking on the plant floor, could an employee be the cause?
Your Answer
Correct Answer
There isn't enough information about the employee to be on the list of causes for the leaky machine.
When constructing a cause-and-effect diagram, remember that just being an employee is not a cause. For example, if an employee isn't trained on the care and maintenance of a machine, the lack of training can be listed as a cause on the diagram.
Question 1 of 10
Problem-Solving Tools: The Cause-and-Effect Diagram
Is it OK to list "put a big wad of gum over the leak" on a cause-and-effect diagram as it relates to the effect on a leaky machine?
Question 1 of 10
Problem-Solving Tools: The Cause-and-Effect Diagram
Correct!
Is it OK to list "put a big wad of gum over the leak" on a cause-and-effect diagram as it relates to the effect on a leaky machine?
Correct Answer
No
Putting a big wad of gum over the leak is a solution not a cause. Solutions, or neutral words, have no business on a cause-and-effect diagram. Take the time to say outloud each brainstormed cause to see if it is a cause and not a solution.
Question 1 of 10
Problem-Solving Tools: The Cause-and-Effect Diagram
Incorrect
Is it OK to list "put a big wad of gum over the leak" on a cause-and-effect diagram as it relates to the effect on a leaky machine?
Your Answer
Correct Answer
No
Putting a big wad of gum over the leak is a solution not a cause. Solutions, or neutral words, have no business on a cause-and-effect diagram. Take the time to say outloud each brainstormed cause to see if it is a cause and not a solution.
Question 1 of 10
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- 5/8/2015
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- 5/8/2015
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Problem-Solving Tools: The Cause-and-Effect Diagram by Fox Valley Technical College is licensed under a Creative Commons Attribution 3.0 Unported License.