Alcohol and the Job
By Rosie Bunnow
Learners evaluate and respond to excuses for not reporting alcohol-related behavior they have observed on the job. This activity has audio content.
Attitude Self Quiz
Learners choose responses in workplace situations that are compared to positive-attitude responses. They evaluate their responses, looking for areas in which they would like to improve.
Clarifying Directions
In this animated object, learners evaluate oral directions and compose questions to clarify ambiguities. This activity has audio.
Communicating Efficiently on the Job
Learners brainstorm ideas for how to gather information from team members who work at different locations. They analyze the pros and cons of each idea and make recommendations.
Conflict: Underlying Contributors
Learners identify factors that contribute to conflict and apply them to conflicts in their own experience.
Confusing Words -- Already, All ready
The student reviews definitions of all ready/already and completes a practice exercise.
Confusing Words -- Effect, Affect
The student reviews definitions of effect/affect and completes a practice exercise.
Confusing Words -- Lose, Loose, Loss
The student reviews definitions of lose/loose/loss and completes a practice exercise.
Confusing Words -- Stationary, Stationery
The student reviews definitions of stationary/stationery and completes a practice exercise.
Confusing Words -- Their, There, They're (Practice)
The student reviews definitions of their/there/they're and completes a practice exercise. The print and email function at the end has been disabled.
Confusing Words -- Then, Than
The student reviews definitions of then/than and completes a practice exercise.
Confusing Words -- To, Too, Two
The student reviews definitions of to/too/two and completes a practice exercise.
Confusing Words --May be, Maybe
The student reviews definitions of may be/maybe and completes a practice exercise.
Confusing Words--Cite, Site, Sight
In this learning activity you'll review definitions of cite, site, and sight and completes practice exercises.
Confusing Words--Coarse, Course
The student reviews definitions of coarse/course and completes a practice exercise.
Confusing Words--It's, Its
The student reviews definitions of it's/its and completes a practice exercise.
Confusing Words--Past, Passed
The student reviews definitions of past/passed and completes a practice exercise.
Confusing Words--Principle, Principal
The student reviews definitions of principle/principal and completes a practice exercise.
Confusing Words--Your, You're
The student reviews definitions of your/you're and completes a practice exercise.
Creating Directions: How to Anticipate and Adjust
Learners write directions to gain experience asking questions from the point of view of the person who must follow the directions.
Critical Thinking: Applying Analysis Steps to a Situation
The learner reviews steps in analyzing a process and applies them to a situation in his/her own work or personal life.
Critical Thinking: Applying Analysis Steps to a Situation (Screencast)
Dealing with Conflict: Identifying Styles of Resolution
Learners identify conflict resolution styles while becoming familiar with definitions, characteristics, and motivations for using these styles.
Delivery Dilemma
Learners practice their communication skills in this scenario by reading a map, listening to traffic reports, and writing directions for a new delivery route. This activity has audio content.
Designing Directions
Learners practice revising poorly written directions by applying criteria for giving directions.
Focusing Feedback
Learners listen to an office conversation. They then review tips on how to improve the feedback they give others and practice writing a response based on the conversation they heard.
Following Directions: The Parts Room
By Dave Bunnow, Rosie Bunnow
In this animated and interactive object, learners follow oral directions in the workplace. They complete their task within a time limit. This object has audio content.
Giving Directions: The Starting Point
Learners evaluate how well a set of directions instructs a person about to perform a task for the first time. The focus is on avoiding assumptions.
Hello, May I Help You?
Learners access information on telephone techniques in the workplace and create customer focused responses.
I'm Sorry: The Art of Apologizing
Learners rank the effectiveness of various apologies and evaluate how well these apologies resolve conflict. This activity has audio content.
Incident Report
Learners write an account of a workplace incident and evaluate statements for objectivity.
Indefinite Pronouns / Possessive Case - Exercise 1
In this learning activity you'll complete exercises using indefinite pronouns in the possessive case.
Indefinite Pronouns / Possessive Case - Exercise 2
Listening for Retention
Learners listen to a workplace conversation and are tested on their retention of information. This activity has audio content.
Listening: Comprehension and Recall
Learners practice their comprehension and recall skills while listening to narration on listening skills. Sound required.
Maintenance Roles in Effective Teams
Learners identify maintenance roles and match statements characteristic of each role. This activity has audio content.
Managing Complaint Calls
Learners hear examples of customer focused responses to upset callers. They then practice rewording negatively phrased responses by employees.
Math Reasoning: Buying the Paint
Learners use basic math skills in a workplace situation.
Math Reasoning: The Parts Room
Learners apply math problem-solving skills in a workplace simulation. This learning object has audio content.
Modify Delivery Route
In this scenario, learners take the role of a delivery driver who must find a new travel route after the Interstate is closed to trucks. “Drivers” listen to traffic reports and write directions for a new route. This activity has audio content.
More Than Words
Learners listen to five statements and then enter comments about each message’s tone, inflection, and pauses. This activity has audio content.
My Uncle's House
In this scenario, learners measure a roof to determine the number of shingles needed to cover it.
Negative Roles: How They Affect Teamwork
Learners identify negative roles, match statements characteristic of each role, and relate how they have handled negative teams.
Negative Roles: How They Affect Teamwork (Video)
Noise in the Communication Process
In this activity, students practice recognizing the different types of noise in the communication process.
Noun / Pronoun Agreement - Exercise 2
In this learning activity you'll practice selecting the pronouns that best fits with the noun.
Noun/Pronoun Agreement: Exercise 1
In this learning activity you'll select the correct pronoun to match the given noun.
PDCA Cycle
Learners identify types of activities in the Plan-Do-Check-Act Cycle and watch how the cycle works on the job.
Personal Pronouns - Exercise 1
In this learning activity you'll complete exercises using personal pronouns as subjects or objects.
Personal Pronouns - Exercise 2
Personal Pronouns / Possessive Case - Exercise 1
In this learning activity you'll complete exercises matching possessive pronouns and antecedents.
Personal Pronouns / Possessive Case - Exercise 2
Positive Self-Speak
Learners apply self-speak, evaluate their self-messages, and revise their internal statements with more positive wording.
Problem Solving with SWOT
Learners create and analyze a SWOT diagram showing Strengths, Weaknesses, Opportunities, and Threats for their work or personal lives.
Questioning Assumptions
Learners watch a commercial for a fictitious product and pose questions to challenge the assumptions made in it.
Questioning Assumptions (Screencast)
Recharging Your Attitude
Learners answer questions to determine if they are satisfied with their attitudes and then rank suggestions according to how useful the suggestions are.
Responding to Sexual Harassment
Learners follow the progression of a sexual harassment situation and recount the steps the victim took to deal with the problem.
Retaining Information: A Key to Safety
Learners rank the most efficient ways in which workers retain information and create their own plan for improvement.
Scenario for Communicate Clearly: Trading Places
Scenario for Communicating Clearly: Allen's Slipping Production
Scenario for Directions: Delivery Sequence
Scenario for Maintaining Integrity: The Missing Tools
Scenario for Maintaining Integrity: Your Promise to Allen
Scenario for Positive Attitude: Sagging Morale
Scenario for Problem Solving: Combining Deliveries II
Scenario for Problem Solving: Combining Deliveries I
Scenario for Teamwork: Missing Roles
Scenario: Courier Delivery
In this learning activity you'll calculate the best route to make the most money. You'll practice picking the shortest route.
Scenario: The Walkathon
Scenario: Accept the Job?
Scenario: Closing the Store Alone
Scenario: Custom Floor Finish
Scenario: House for Sale
Learners put themselves in the place of people new to a community. They listen to a woman describing potential neighbors and make judgments about what they’ve heard. They then learn more about the same people and decide if their initial judgments were accurate. This activity has audio content.
Scenario: Meeting My New Coworkers
Scenario: New Employees
Learners read descriptions of three work teams and decide how to assign four recently hired employees who are new to the United States.
Scenario: Returning the Call
Scenario: The Boss's Nephew
Scenario: The Neglected Lawn
Scenario: The New Footings
Scenario: Your Call May Be Monitored
Sexual Harassment in the Workplace
Learners read the legal definition of sexual harassment and then evaluate two situations to determine if the behavior should be reported as possible sexual harassment.
Sleep Deprivation
Learners test their knowledge of how sleep deprivation affects work productivity.
Solve Problems with POWER
Learners apply the problem-solving tool POWER to a problem at their workplace.
Subject / Verb Agreement - Exercise 1
In this learning activity you'll complete exercises matching subjects and verbs in number.
The Productive Business
By Barbara Liang, Rosie Bunnow
Learners apply knowledge about how productivity is reflected in people, processes, and goals.
The THINK Principle
By Andrea Krabbe, Rosie Bunnow
Learners are shown questions to ask themselves before they speak. They evaluate three responses according to the criteria presented. This activity has audio content.
Water Leak
In this scenario, learners put themselves in the place of a safety director at a local company. They watch video of an injury-causing incident and propose changes to company policies and procedures to try to maintain a safe environment.
What Was That Name Again?
Learners practice techniques to remember names when being introduced to people. This activity has audio content.
What's the Context?
In this learning activity you'll differentiate between the five contexts affecting communication.
What's the Point?
Learners dissect a portion of a wordy document by summarizing and "chunking" related bits of information to find the important points.
What's Your Point of View?
Learners evaluate how well others describe their points of view in a workplace problem-solving situation. They then apply techniques for explaining their points of view as well as for gaining understanding of others' perspectives. This learning object contains audio.
Writing Effective Business Emails
By VickyWeiland, Rosie Bunnow
The learner will study an effective workplace email being written while a narrator explains the step-by-step process. The learner will distinguish the difference between poorly written and effectively written emails.