An Overview of IT Project Management
By Kimberly Reed
In this learning activity, you’ll be introduced to the many responsibilities of being an IT project manager.
Customer Service Skills for IT Professionals - Communication
In this learning activity you'll be introduced to the communication model and how it impacts your work as an IT professional.
Customer Service Skills for IT Professionals - Controlling the Conversation
In this learning activity you'll practice your customer service skills in a number of IT real world job scenarios.
Customer Service Skills for IT Professionals - Engaging the Customer
In this learning activity you'll explore four ways to engage your customers and improve your customer service skills.
Customer Service Skills for IT Professionals - Soft Skills
In this learning activity you'll be introduced to soft skills, or people skills, needed by all IT professionals.
IT Project Management: Agile Scrum
In this learning activity, you’ll be introduced to how the Agile software development methodology uses the scrum framework.
IT Project Management: Combined Methodologies
Explore how to combine Waterfall and Agile methodologies for your next software development project.
IT Project Management: Methodologies
You'll explore two unique project management methodologies for developing software.
IT Project Management: Waterfall Methodology
In this learning activity, you’ll explore the Waterfall model and its application to software development.
SEO - A Brief Overview
This learning activity provides an overview of Search Engine Optimization, or SEO.
SEO - Promoting your Website
This learning object explains new, free, and traditional ways to market your website.
SEO - Site Optimization
This learning activity explains how site structure and organization can have a positive effect on optimization and driving traffic to your website.
SEO - Site Organization and Structure
In this activity, we will explain the mechanics of site structure and the role it plays in search engine optimization.
SEO: Analytics
In this activity, you will explore what web analytics are and how to use them for site optimization.
User Experience Design : Remote vs. In-Person Usability Testing
In this activity, you'll discover the differences, advantages, and disadvantages of remote and in-person usability testing.
User Experience Design: Developing Personas
In this learning activity, you'll be introduced to what personas are, explore how to create one, and understand why they're important.
User Experience Design: Fitts Law
In this activity, you'll learn how Fitt's Law applies to user experience design.
User Experience Design: Prototyping
In this learning activity, you'll explore the basics of prototyping for user experience design.
User Experience Design: Testing
In this learning activity, you will learn about testing for user experience design.
User Experience Design: Usability Research Methods
In this learning activity, you'll be introduced to three common usability research methods.
User Experience Design: Usability Testing
In this learning activity, you will learn about usability testing.
User Experience Design: User Experience Testing
In this learning activity, you'll be introduced to user experience testing.
User Experience Design: What is Usability?
In this learning activity you'll explain how how Usability fits into User Experience Design.
User Experience Design: What is User Experience Design?
In this learning activity you'll explore an overview of User Experience Design and recognize how User Experience Design (UXD) can make you a better designer.