Learners read about nonverbal communication. In a drag-and-drop exercise, they evaluate photos of people interacting and determine if the behaviors shown interfere with communication or enhance it.
Transactional Communication Model: Assessment Activity
In this learning activity you'll outline a conversation using the transactional communication model. The print and Email function has been disabled. You may take a screenshot of the last screen if needed.
Compare the behaviors and situations that interfere with effective communication in the workplace with those that enhance listening skills and career performance.
Learners examine how language can interfere with clear communication. They select examples of ambiguity, assuring expressions, doublespeak euphemisms, jargon, emotive content, false implications, meaningless comparisons, and vagueness. In an interactive exercise, learners identify ways to overcome these barriers.
Students listen to three telephone messages and enter their evaluation of each one. They then read a list of guidelines for leaving effective messages.