Learners will write effective business messages that incorporate a second-person point of view and focus on the benefit to the reader. This approach is often used to create positive messages, neutral messages, and inquiry messages in business settings.
The student sees a list of 30 of the most often misspelled words used in business. In one exercise, the student listens to each word and then keys in the spelling of that word. In the next exercise, the student matches synonyms.
The learner will study an effective workplace email being written while a narrator explains the step-by-step process. The learner will distinguish the difference between poorly written and effectively written emails.