In this screencast you'll identify and write assertive "I" statements that focus on BCF (behavior, consequences, and feelings).

Every speech starts with an outline. Knowing how to write one can make the difference between speech success and speech failure. In this module, we’ll explore what’s involved in creating an outline, demonstrate how to put one together, and give you examples you can use to create your own outline.

In this interactive object, learners apply their knowledge of the Association of Records Managers and Administrators (ARMA) filing rules by organizing and filing records alphabetically, numerically, and by subject.

In this learning object you'll review various types of groups as well as the concepts of rules and norms in groups.