Writing Effective Goals for Employee Motivation
By Ann Heidkamp
In this learning activity you'll review how to write effective goal statements.
Writing Effective Business Emails
By VickyWeiland, Rosie Bunnow
The learner will study an effective workplace email being written while a narrator explains the step-by-step process. The learner will distinguish the difference between poorly written and effectively written emails.
Writing a Mission Statement
The learner explores the purpose of organizational mission statements and practices writing a statement that contains the four elements outlined.
Who Is My Customer?
By Julann Jatczak
Students complete an exercise to help determine the profile of customers who would use their businesses.
What Is Your Time Worth?
By Jim Lewis
In this learning activity you'll enter your wage information and learn what a day, an hour, and a minute of their time costs an employer.
What is Sigma? Why Six?
By Lee Binz
Learners read about Six Sigma philosophy and methods. The need for high quality levels for today's customers is stressed.
Waste in the Office
By Kaye Krueger
Learners view examples of waste in an office environment and are asked to consider what they can do to eliminate or reduce waste in their own workplace.
Value Streams
By Kaye Krueger, Keith Lodahl
Learners read how to identify a manufacturer's value streams - the first step to value stream mapping.
Value Stream Mapping: Drawing a Current-State Map
Learners follow step-by-step instructions for creating a current-state map to identify how materials and information flow.
Using Check Sheets
By Mary Lee Rudnick-Kaun
Learners read definitions of discrete, continuous, attribute and variable data and view examples of checklist, location and item check sheets.
Time Management Matrix
By Jenner Reinke
Explore what time management is, how to use a time matrix, and how to put it all together and use our new time management skills to accomplish more during your days.
Thinking Outside the Box
By Barbara Liang
Learners examine strategies for evaluating new ideas and accepting change. They consider a list of various reactions to change and a list of actions that enhance teamwork, and check those statements that apply to themselves.
The You View
By Jennifer McIntosh, Barbara Laedtke
Learners will write effective business messages that incorporate a second-person point of view and focus on the benefit to the reader. This approach is often used to create positive messages, neutral messages, and inquiry messages in business settings.
The Twelve Principles of Lean Manufacturing
By Weldon Faull
Following a "cut the fat" theme, learners click on 12 drawings of pigs to read about the principles of lean manufacturing.
The TI-86 Scientific Calculator: Using the Reciprocal Function for Complex Numbers
By Patrick Hoppe
This primer introduces the student to the correct method of using complex reciprocals in a TI-86 calculator. The solution of total impedance of a parallel circuit in rectangular form is shown.
The TI-86 Scientific Calculator: Using Complex Numbers
This primer introduces the student to the correct method of entering complex numbers into a TI-86 calculator.
The SMART Principle
By VickyWeiland
Learners will examine how to use the SMART principle to make sure a goal is simple, measurable, realistic, timely, and holds people accountable.
The Rejection Letter
By David Wehmeyer
In this learning activity you'll practice formatting a rejection letter by arranging customer service content.
The Red Tag System Used in the 5S Process
Learners read about a process for sorting items in the workplace. "Sort" is the first of the five steps in 5S.
The Professional's Guide to Telephone Etiquette
By Dar DeBruin-Hein
Learners listen to effective techniques to successfully interact with customers via the telephone. They also submit their own suggested replies to customers in various scenarios. Topics include general telephone etiquette, dealing with angry callers, working with confused or unsure customers, and managing voicemail. A quiz completes this customer service activity.
The Process Flowchart - an Overview
By James Bork
Students view the steps, symbols, and benefits of creating a process flowchart. They then perform a self-assessment to determine their level of understanding.
The Plan-Do-Check-Act Cycle
Students read how the Plan-Do-Check-Act Cycle is used in problem-solving and process improvement. In an interactive exercise, students organize process improvement steps following this model.
The Physical and Physiological Problems of Too Much Stress
Learners are shown the effect that too much stress can have on various parts of the body.
The Five Whys
By Janet Braun
The learner will explore the techniques used to identify cause-and-effect relationships of a particular problem.
The Criminal Law Process
By Jody Cooper
Learners follow a timeline of the criminal law process, clicking on the steps to read descriptions of them. A quiz completes the activity.