User Experience Design: What is User Experience Design?
In this learning activity you'll explore an overview of User Experience Design and recognize how User Experience Design (UXD) can make you a better designer.
Users of this learning object review a case study of an online student and her experience with her instructor. They determine the principles of good practice for teaching online.
Learners listen to effective techniques to successfully interact with customers via the telephone. They also submit their own suggested replies to customers in various scenarios. Topics include general telephone etiquette, dealing with angry callers, working with confused or unsure customers, and managing voicemail. A quiz completes this customer service activity.