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In this learning activity you'll create strategies for sending and receiving complaints and requests.
By Marilyn Carien
Learners hear examples of customer focused responses to upset callers. They then practice rewording negatively phrased responses by employees.
By Rosie Bunnow
In this learning activity you'll examine strategies to help you deal with tricky personal and business communication situations.
Match them to the possible excuses/reasons on the right
By Danna Carolina Carranza Ibagon
Sales - I
By AliciaHamel
Learners read how low defect levels can cut production costs. Six Sigma success means reduced inspection expenses, less rework, and fewer customer complaints.
By Lee Binz