Learners examine a general approach to solving for the current through, the voltage across, and the power dissipated by each resistor in a series DC circuit. A three-resistor series circuit is used as an example.
In this interactive object, learners identify the different roles generally assumed by teachers and instructional assistants as they form a partnership in the classroom.
Learners examine how language can interfere with clear communication. They select examples of ambiguity, assuring expressions, doublespeak euphemisms, jargon, emotive content, false implications, meaningless comparisons, and vagueness. In an interactive exercise, learners identify ways to overcome these barriers.
Learners listen to effective techniques to successfully interact with customers via the telephone. They also submit their own suggested replies to customers in various scenarios. Topics include general telephone etiquette, dealing with angry callers, working with confused or unsure customers, and managing voicemail. A quiz completes this customer service activity.