Learners read a description of torque and study the factors that cause its magnitude to change.

Learners examine a series-parallel circuit and solve 14 problems related to voltage, current, and power. A help screen is provided.

In this interactive object, learners examine how work is performed in foot-pounds by a hydraulic system that uses a pump and cylinder. A brief quiz completes the activity.

Students view photos of an electric pencil sharpener as it is disassembled. The learning object is intended to prepare students to be able to identify the components and create an assembly process in a future activity.

Learners hear examples of customer focused responses to upset callers. They then practice rewording negatively phrased responses by employees.

In this interactive object, people preparing to work in a medical office review the basic steps to follow when taking phone messages.

In this screencast, people preparing to work in a medical office review the basic steps to follow when taking phone messages.

Learners listen to effective techniques to successfully interact with customers via the telephone. They also submit their own suggested replies to customers in various scenarios. Topics include general telephone etiquette, dealing with angry callers, working with confused or unsure customers, and managing voicemail. A quiz completes this customer service activity.