Learners identify conflict resolution styles while becoming familiar with definitions, characteristics, and motivations for using these styles.

In this interactive object, learners follow the litigation process from the filing of a court case through the filing of an appeal. Learners’ choices will move the case in different directions, based on the actions of the parties and the Court. A quiz completes the activity.

Learners consider steps for dealing constructively with criticism and conflict. This object includes a drag-and-drop exercise.

Students read about the use of business cards in various countries and the customs that Americans should follow when presenting a card in those parts of the world.

Students listen to three telephone messages and enter their evaluation of each one. They then read a list of guidelines for leaving effective messages.

The learner reads a description of what it means to listen respectively. He or she then writes a brief action plan for becoming a better listener.

Learners compare the behaviors and situations that interfere with listening on the job with those that enhance listening skills and job performance.

Learners examine how language can interfere with clear communication. They select examples of ambiguity, assuring expressions, doublespeak euphemisms, jargon, emotive content, false implications, meaningless comparisons, and vagueness. In an interactive exercise, learners identify ways to overcome these barriers.

Learners reflect on their thoughts, feelings, and reactions toward such listening behaviors as interrupting, selective listening, and unresponsive listening.

Soft Skills

Ethics in Early Childhood Education

Test your knowledge of soft skills needed for any job you get!

Read each questions carefully. Click the letter of the correct answer.