Recharging Your Attitude
By Andrea Krabbe
Learners will determine if they are satisfied with their attitudes and then rank tips for regaining a positive disposition in the workplace.
Poka-Yoke
By Kaye Krueger
Learners view examples of devices that prevent mistakes from occurring.
What is Sigma? Why Six?
By Lee Binz
Learners read about Six Sigma philosophy and methods. The need for high quality levels for today's customers is stressed.
Classifying Goods for the Business Market
By Tammy Ladwig
Learners read about the process of dividing industrial goods into the categories of entering, foundation, and facilitating.
Communicating Efficiently on the Job
By Rosie Bunnow
Learners brainstorm ideas for how to gather information from team members who work at different locations. They analyze the pros and cons of each idea and make recommendations.
Dietary Manager Training: Pest Management
By Kristy Norenberg
Students match images of insects and other pests with their descriptions in this lesson on keeping a food service operation free from contamination.
Distinguishing Leadership and Management Activities (Screencast)
By Ann Heidkamp
In this screencast, students read about the key differences between management and leadership activities. They will review typical supervisory activities as either management or leadership.
The You View
By Jennifer McIntosh, Barbara Laedtke
Learners will write effective business messages that incorporate a second-person point of view and focus on the benefit to the reader. This approach is often used to create positive messages, neutral messages, and inquiry messages in business settings.
Cycle Time and One-Piece Flow
By G. Dean Witman, CFPIM, C.P.M., Lean Six Sigma Black Belt
In a series of three interactive exercises, learners explore the relationship between process cycle time and defect detection, and between process cyle time and smaller batch sizes. The techniques of lean/JIT are applied to achieve the continuous improvement (kaizen) goal of reducing inventory by pursuing one-piece flow.
Six Sigma Levels and the Cost of Quality
Learners read how low defect levels can cut production costs. Six Sigma success means reduced inspection expenses, less rework, and fewer customer complaints.
Six Sigma Training and Certification
Learners read descriptions of the following training and certification levels for organizations using a lean approach to quality: "green belt," "black belt," "master black belt," and "champion."
Giving Effective Praise
Students review the conditions for giving statements of praise in a way that will motivate employees. They then practice writing these kinds of statements.
Five "S" System in Manufacturing
By Weldon Faull
This objects reviews the Five "S" manufacturing system and helps learners to remember the process.
Kanban
Learners read how kanban is used in production control.
Organizational Clue
By Elizabeth Jones
Observe disorganization in an office setting and choose solutions to the problems as if playing the board game "Clue."
Problem Solving: Using a Run Chart
By Mitch Vesaas
You'll understand how to use a run chart to describe a manufacturing problem.
Sexual Harassment: Preventing and Addressing Sexual Harassment
By Therese Nemec
In this activity, you'll identify ways to prevent and address sexual harassment.
Who Is My Customer?
By Julann Jatczak
Students complete an exercise to help determine the profile of customers who would use their businesses.
Code of Ethics
By Barbara Liang
In this interactive object, learners identify the feelings and values that motivate them and others to take responsibility for improving ethics in the workplace.
Business Cards Around the World
By Virginia Kirsch
Students read about the use of business cards in various countries and the customs that Americans should follow when presenting a card in those parts of the world.
Is Business Ownership for Me?
Students complete a questionnaire to help identify their readiness for business ownership.
5S for the Office
Learners read how each of the steps in 5S can be used to organize an office.
The Plan-Do-Check-Act Cycle
By James Bork
Students read how the Plan-Do-Check-Act Cycle is used in problem-solving and process improvement. In an interactive exercise, students organize process improvement steps following this model.
Maintaining Motivation
The learner will explore the challenges commonly faced with remaining motivated and identify the obstacles that cause a loss of motivation.
Designing Directions
Learners practice revising poorly written directions by applying criteria for giving directions.