Job Application Success
By Laurie Jarvis
In this learning activity you'll complete a job application and learn why each section is important. The option to print has been disabled.
Icons and Symbols of Value Stream Mapping
By Kaye Krueger
In this interactive object, learners view the icons and symbols used most frequently in value steam mapping. A matching activity completes the object.
Writing Effective Business Emails
By VickyWeiland, Rosie Bunnow
The learner will study an effective workplace email being written while a narrator explains the step-by-step process. The learner will distinguish the difference between poorly written and effectively written emails.
What is Sigma? Why Six?
By Lee Binz
Learners read about Six Sigma philosophy and methods. The need for high quality levels for today's customers is stressed.
Building a Resume
By Cathy Hopkins
Students read about the components of a resume and write one for personal use.
Litigation Flowchart
By Jody Cooper
In this interactive object, learners follow the litigation process from the filing of a court case through the filing of an appeal. Learners’ choices will move the case in different directions, based on the actions of the parties and the Court. A quiz completes the activity.
Six Sigma - DMAIC Steps
In this interactive object, learners examine the five problem-solving steps of Define, Measure, Analyze, Improve, and Control. Some of the most common measures and tools are listed for each step.
The Process Flowchart - an Overview
By James Bork
Students view the steps, symbols, and benefits of creating a process flowchart. They then perform a self-assessment to determine their level of understanding.
The Cost of Quality: A Self-Check Exercise
By John Stewart
In this interactive object, learners check their knowledge of concepts related to the cost of ensuring quality in manufacturing as they relate to the categories of appraisal, prevention, internal failures, and external failures.
The Physical and Physiological Problems of Too Much Stress
By Jim Lewis
Learners are shown the effect that too much stress can have on various parts of the body.
5S for the Office
Learners read how each of the steps in 5S can be used to organize an office.
Business Records Management
By Dar DeBruin-Hein
In this interactive lesson, learners read the rules for filing business records and then test their knowledge in a series of exercises. Immediate feedback is provided.
The Rejection Letter
By David Wehmeyer
In this learning activity you'll practice formatting a rejection letter by arranging customer service content.
The Criminal Law Process
Learners follow a timeline of the criminal law process, clicking on the steps to read descriptions of them. A quiz completes the activity.
A Model for Initiating Conflict Resolution (Screencast)
By Ann Heidkamp
In this screencast you'll identify and write assertive "I" statements that focus on BCF (behavior, consequences, and feelings).
The Plan-Do-Check-Act Cycle
Students read how the Plan-Do-Check-Act Cycle is used in problem-solving and process improvement. In an interactive exercise, students organize process improvement steps following this model.
The Professional's Guide to Telephone Etiquette
Learners listen to effective techniques to successfully interact with customers via the telephone. They also submit their own suggested replies to customers in various scenarios. Topics include general telephone etiquette, dealing with angry callers, working with confused or unsure customers, and managing voicemail. A quiz completes this customer service activity.
Writing Effective Goals for Employee Motivation
In this learning activity you'll review how to write effective goal statements.
Thinking Outside the Box
By Barbara Liang
Learners examine strategies for evaluating new ideas and accepting change. They consider a list of various reactions to change and a list of actions that enhance teamwork, and check those statements that apply to themselves.
Classifying Goods for the Business Market
By Tammy Ladwig
Learners read about the process of dividing industrial goods into the categories of entering, foundation, and facilitating.
Overcoming Barriers to Critical Thinking: Being Human
By Therese Nemec
The learner will identify ways to overcome barriers to critical thinking and problem-solving including false memories, personal biases and prejudices, and physical and emotional hindrances.
Class 2 Levers: Force Input Angles
By James Bourassa, John Rosz
Learners use trigonometry to calculate angular input forces involving Class 2 mechanical levers.
Test Your Business Etiquette
By Patricia Pollock
Learners consider a variety of business etiquette situations and determine if the response given is appropriate or inappropriate.
The Red Tag System Used in the 5S Process
Learners read about a process for sorting items in the workplace. "Sort" is the first of the five steps in 5S.
Value Stream Mapping: Drawing a Current-State Map
Learners follow step-by-step instructions for creating a current-state map to identify how materials and information flow.