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IT Customer Service Chapter 5 - Vocabulary Review

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Vocabulary review.

VickiSahr
Created Date 10.14.19
Last Updated 10.14.19
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Would you like to build your own game?

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Go to the GameBuilder and get started!

Topics of this game:
  • The act of identifying with and understanding another person's situation.
  • The act of keeping promises even if there is no resolution.
  • The act of having verifying resolution has been met to satisfaction.
  • The act of using mental pictures to influence thinking in a positive way.
  • The act of using words to influence your thinking in a positive way.