Sales I - 2.02 Explain the Role of Customer Service
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Explain the role of customer service as component of selling relationships
Topics of this game:
- All activities and benefits provided by a business to its customers to create goodwill and customer satisfaction refers to?
- Providing quality customer service influences profits in two major ways. Which is not one of the two ways?
- All of the following are examples of post-sale customer service activities EXCEPT?
- Quality customer service builds profits through existing customers by generating?
- All of the following are keys to quality customer service EXCEPT?
- You can add value to a customer’s experience by suggesting additional products or services that will enhance his/her primary purchase. This is known as?
