Topics of this game:
- Gathering as much information as possible about the issue.
- See if you are able to duplicate the issue yourself.
- Determine how severe the issue is and the impact to the client.
- Deduce what the symptoms of the issue are.
- Check knowledge base articles and search online for help.
- Prepare to implement any potential solutions.
- Consider pros and cons of each theory to determine which will be the best fit.
- Apply the corrective actions to the issue.
- Make sure the issue is resolved before fully.
